These Terms of Use govern your use of the Crown Concierge Luxe Ltd website. By accessing or using the website, you agree to comply with these terms.
If you do not agree with these terms, please do not use the website.
1. About Crown Concierge Luxe Ltd
Company Name: Crown Concierge Luxe Ltd
Email: info@crownconcierge.co.uk
Phone: 07377164338
Location: London, United Kingdom
Crown Concierge Luxe Ltd provides luxury concierge and lifestyle-related services, which may include personal assistance, travel arrangements, chauffeur services, hospitality bookings, dining reservations, personal shopping, and other concierge support.
Specific services available may change from time to time.
2. Website Use
You may use this website for lawful purposes and in accordance with these Terms of Use.
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Interfere with website security or functionality
- Introduce malicious software or harmful code
- Copy or reproduce website content without permission
- Use website information in a misleading or fraudulent manner
- Submit false, inaccurate, or misleading information
Crown Concierge Luxe Ltd reserves the right to restrict or suspend access where misuse is suspected.
3. Information on the Website
We aim to keep website information accurate and current. However, information about services, availability, features, pricing, or arrangements may change without notice.
Website content is provided for general information and does not necessarily constitute a binding offer to provide a particular service.
A service arrangement is confirmed only when the relevant details have been agreed and, where applicable, confirmed by Crown Concierge Luxe Ltd.
4. Concierge Services
Concierge services are arranged according to individual client requests and availability.
Where a request involves an external supplier, venue, hotel, restaurant, transport provider, event organiser, or other third party, the availability, pricing, cancellation rules, and terms of that third party may apply.
Crown Concierge Luxe Ltd cannot guarantee the availability of any third-party service until it has been confirmed.
5. Third-Party Services
Some concierge requests may involve third-party businesses.
Third-party providers are responsible for the services they provide. Their own terms, conditions, booking policies, cancellation policies, and privacy policies may apply.
Where appropriate, clients should review the terms of the relevant third-party provider before confirming an arrangement.
6. Bookings and Payments
Where a booking, deposit, payment, or other financial commitment is required, the applicable terms will be communicated before confirmation where reasonably possible.
Prices and availability may be subject to change until a booking or service has been confirmed.
Any cancellation, amendment, refund, or payment conditions applicable to a particular service will depend on the agreed arrangement and, where relevant, the third-party provider’s terms.
7. Client Responsibilities
Clients are responsible for providing accurate information required to fulfil their requests.
This may include dates, times, contact information, preferences, booking requirements, and other relevant details.
Crown Concierge Luxe Ltd is not responsible for problems caused by inaccurate, incomplete, or outdated information supplied by a client.
8. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, images, design elements, and other materials belongs to Crown Concierge Luxe Ltd or is used with appropriate permission.
You may view the website for personal use. You must not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
9. Website Availability
We aim to maintain website availability and functionality, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our reasonable control.
10. External Links
The website may contain links to websites operated by third parties.
These links are provided for convenience or additional information. Crown Concierge Luxe Ltd does not control external websites and is not responsible for their content, availability, security, or policies.
11. Limitation of Liability
To the extent permitted by applicable law, Crown Concierge Luxe Ltd will not be responsible for losses arising from matters outside its reasonable control, including third-party service failures, cancellations, delays, changes in availability, or events affecting external providers.
Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK law.
12. Events Outside Our Control
Crown Concierge Luxe Ltd will not be responsible for delays or failure to provide services caused by circumstances beyond reasonable control.
Such circumstances may include natural events, severe weather, transport disruption, government action, strikes, technical failures, public emergencies, or other unforeseen events.
13. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected and processed.
14. Changes to These Terms
Crown Concierge Luxe Ltd may update these Terms of Use from time to time.
Changes will become effective when the updated terms are published on the website. You should review this page periodically to remain aware of any changes.
15. Governing Law
These Terms of Use are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes relating to these terms will be subject to the applicable courts of England and Wales, subject to any mandatory rights or protections available to consumers under applicable law.
16. Contact Information
For questions regarding these Terms of Use, please contact:
Crown Concierge Luxe Ltd
Email: info@crownconcierge.co.uk
Phone: 07377164338
Location: London, United Kingdom