Crown Concierge Luxe Ltd (“Crown Concierge Luxe Ltd”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how personal information may be collected, used, stored, and protected when you visit our website, contact us, or request our concierge services.

1. Company Information

Company Name: Crown Concierge Luxe Ltd
Email: info@crownconcierge.co.uk
Phone: 07377164338
Location: London, United Kingdom

For privacy-related questions or requests, you can contact us using the details above.

2. Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Details provided through contact or enquiry forms
  • Information about your concierge or service requirements
  • Booking or appointment details
  • Communication records
  • Website usage information
  • IP address and basic device or browser information
  • Information submitted when you contact us by email or telephone

Please avoid submitting sensitive personal information unless it is necessary for your request.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and requests
  • Provide and manage concierge services
  • Arrange bookings or requested services
  • Communicate with you about your enquiry
  • Provide information about our services
  • Improve our website and customer experience
  • Maintain business and service records
  • Prevent fraud, misuse, or unauthorised activity
  • Meet applicable legal and regulatory obligations

We will only use your information where there is a lawful basis for doing so.

4. Legal Basis for Processing

Where UK data protection law applies, personal information may be processed on one or more of the following legal bases:

  • Consent: Where you have given permission for a specific use of your information.
  • Contract: Where processing is necessary to provide a requested service or take steps before entering into an agreement.
  • Legitimate interests: Where processing is necessary for legitimate business purposes and does not override your rights.
  • Legal obligation: Where processing is required to comply with applicable law.

5. Contact and Enquiry Information

If you contact Crown Concierge Luxe Ltd through our website, email, telephone, or another communication method, we may retain relevant information so that we can respond to your enquiry and provide the requested service.

Information provided should be accurate and kept up to date where appropriate.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to help operate the website, understand visitor activity, remember preferences, and improve website performance.

Some cookies may be provided by third-party services used on the website.

Where required by law, consent will be requested before placing non-essential cookies on your device.

You can also adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Sharing Personal Information

Crown Concierge Luxe Ltd does not sell personal information.

Where necessary to provide a requested service, information may be shared with relevant service providers, suppliers, booking providers, technology providers, or other parties involved in fulfilling your request.

Information may also be disclosed where required by law, court order, or a lawful request from an appropriate authority.

We expect third parties handling personal information on our behalf to use appropriate safeguards and process information only for authorised purposes.

8. International Data Transfers

Some service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

9. Data Security

Crown Concierge Luxe Ltd takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that information submitted online is provided at your own risk.

10. How Long We Keep Information

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type and purpose of the information.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of certain information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

To exercise a relevant right, contact us using Info@crownconcierge.co.uk.

12. Marketing Communications

Where applicable, we may send information about our services where we have a lawful basis to do so.

You can request that marketing communications stop at any time by contacting us or following the unsubscribe instructions included in the communication.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Crown Concierge Luxe Ltd is not responsible for the privacy practices, security, content, or policies of external websites. You should review the privacy policy of any third-party website you visit.

14. Children’s Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how Crown Concierge Luxe Ltd handles personal information, please contact:

Crown Concierge Luxe Ltd
Email: info@crownconcierge.co.uk
Phone: 07377164338
Location: London, United Kingdom